Complaints Handling Procedure

Auctionline is committed to providing high quality advice and services. We acknowledge however, that there may be instances where you may feel our service has fallen below the level of service you expect. To deal with this, we have a complaints procedure.

We will not ignore a complaint. In fact, it will help us to identify where our services or procedures might need improvement. If you feel we have made a mistake or undertaken something which you found unsatisfactory or unacceptable, do let us know, even if you do not think your particular concern amounts to a “complaint”.